Terms and conditions & Privacy Policy

The usual small print. Please find our booking terms and conditions, as well as our Privacy Policy below.

Terms and conditions

SAILORdudes Sailing Adventures is a trade name of Byte Works B.V., hereinafter called 'SAILORdudes'. Bookings are made with SAILORdudes after review and approval of the booking and after the required deposit or invoice total has been paid. SAILORdudes is not responsible for information and/or terms and conditions provided by third parties that offer our group and/or tailor-made sailing adventures. Only the information on www.SAILORdudes.com is valid. By paying your deposit or invoice total you agree to our terms and conditions.

Travel

SAILORdudes reserves the right to use alternative travel arrangements should circumstances force a change from any advertised arrangements. SAILORdudes will do everything in its power to advise you as quickly as possible and such a change will not automatically entitle you to cancel a booking. Aircraft, hotels, restaurants, transport to and from airports or agents who supply the service are at all times acting only as agents to the persons or SAILORdudes supplying the service. SAILORdudes will not accept any liability for injury, damage, loss, delays, inconvenience or extra expenses incurred by the client nor for any other claims due to the actions of any person or company providing such services.

Alterations

Although it has luckily never happened, SAILORdudes must reserve the right to cancel a group sailing adventure due to any circumstances (for example, ill skipper without replacement or 'force majeure' event) until four weeks before departure and will then do its best to provide a mutually acceptable alternative sailing adventure or provide a full refund of the amount paid to SAILORdudes, less reasonable expenses incurred by SAILORdudes in relation to the booking. SAILORdudes is not liable for any (travelling) costs incurred by the client as a result of cancellation.

It is recommended to check with SAILORdudes if the group adventure is confirmed before making final travelling arrangements. Once your group or tailor-made sailing adventure has started SAILORdudes will not be liable for any loss, delay, inconvenience or extra expenses caused to the client for any reason.

We reserve the right to make a charge of € 25 for the administration involved in altering a booking upon request of a client after the sailing adventure arrangements have been made.

Refunds

No refunds are allowed in respect of unused (portions of) services of any kind. No SAILORdudes representatives or agents are authorised to promise refunds. It can happen that yachts are not available yet on the first day exactly on the time specified due to unexpected circumstances, or have (technical) issues that result in delayed departure or interrupted sailing. This, as well as all other circumstances beyond control of SAILORdudes, is no reason for full or partial refund. Delayed arrival of the skipper due to circumstances beyond control of SAILORdudes (e.g. airport restrictions, flight cancellations, etc.) is also no reason for full or partial refund. Where required, SAILORdudes will do its best to find a solution for unexpected delays together with the charter company.

The skipper has complete authority over the ship and those on board. He has the right, at any time, to change the plans or itinerary due to weather or other circumstances. This is no reason for full or partial refund.

If there would be any circumstance where a refund is given, the refund is always limited to the amount that was paid to SAILORdudes and will never cover other expenses such as e.g. for transportation and hotels.

Price

If unforeseen major changes occur for example in other taxes, VAT, exchange rates or fuel costs, then we regrettably have to reserve the right to pass these extra costs on to the client.

Payment for your sailing adventure

A deposit of 50% of the total price of the sailing adventure will be invoiced once the booking form has been received by SAILORdudes and must be paid within 1 week. The balance of the payment for the sailing adventure must be received eight weeks prior to departure. Other terms may apply for specific destinations and tailor-made adventures, but will in that case be mentioned on the quotation and/or invoice.

If the balance is not received by the due date SAILORdudes reserves the right to cancel the sailing adventure, retain the deposit and to levy cancellation charges according to the prescribed scale set out below. Bookings made within the eight week period must be paid in full at the time of booking.

For tailor-made adventures (i.e. not for group sailing adventures), a refundable security deposit is required upon embarkation and will cover any damage to and/or loss of the yacht and her equipment during the charter. The amount depends on the yacht type. Some charter companies offer an optional security deposit reduction insurance, which is recommended by SAILORdudes. The skipper is never responsible for the said damage to and/or loss of the yacht regardless whether the yacht was booked by SAILORdudes or the client itself. The party booking the tailor-made sailing adventure is responsible for handling all the contractual paperwork at the base including payment of the security deposit (credit cards like MasterCard and Visa are usually accepted) or paying for the security deposit reduction insurance. A refundable security deposit will be refunded to the party at the end of the adventure, less any costs for damage repair and/or loss.

All payments should be made by bank transfer (any charges are to be paid by payer) or paypal. An additional fee will be levied for payments made by paypal as indicated on the booking form.

Cancellations

Must be made by email, by the main booker/contact person who booked the sailing adventure. Cancellations must be received by SAILORdudes prior to the departure date to be valid. The date that the cancellation email is received at our office (Central European Time) will be the date used to determine cancellation charges which are levied on the following scale:

  • Up to 61 days before departure – Loss of deposit
  • 60 days to day of departure – 100% of the sailing adventure cost

Other cancellation conditions may apply for specific destinations and tailor-made adventures, but will in that case be mentioned on the quotation and/or invoice. SAILORdudes recommends to arrange cancellation insurance.

Complaints

In the unfortunate event that you feel you have cause for complaint during one of our sailing adventures please report the matter to your skipper and/or charter company without delay so they have the possibility to resolve the matter immediately for you. Any complaint should be given in writing to SAILORdudes not more than 14 days following the end of the sailing adventure. Any dispute arising out of this complaint which cannot be resolved to the satisfaction of both parties shall be referred to arbitration.

Complaints during tailor-made adventures have to be resolved directly between the main booker/contact person and the charter company. SAILORdudes can provide assistance, but is no party in the dispute.

In applying to participate in a SAILORdudes sailing adventure, you acknowledge that you are entering into a contract with SAILORdudes and that any dispute or legal action arising out of the contract or subsequent trip will be arbitrated or handled in Dutch courts.

Alcohol and Smoking

SAILORdudes adventures are smoke-free as indicated in the 'What to expect' information. Should the entire group and skipper have no objections, then smoking is not permitted below decks on any yacht. We strongly discourage smoking above decks as well since it can damage and litter the surface of the yacht, especially while sailing. Any damage caused as a result of smoking must be paid by the individual that caused it, or all smokers on board if it remains unclear who caused it. We reserve the right to put people ashore without any right for refund if their alcohol or tobacco consumption disturbs other clientele or is deemed by our crew to be likely to damage the yacht. Consequences and any costs are under complete responsibility of the persons involved.

Liability

Safety on board is an important aspect that your skipper will focus on and explain during the briefing. For safety and security reasons, clients must follow the orders of the skipper at all times. As with all activities, however, also sailing comes with a certain amount of risk involved for accidents and personal injuries. SAILORdudes does not accept any liability for these risks and any other risks in connection to the sailing adventures or other activities that are offered by SAILORdudes, which we assume are well understood by all participants. Nor do we accept liability for the loss, damage, or theft of personal belongings, including cash. Individuals are responsible for their personal safety and for the safety of their belongings.

Should the skipper consider that an individual's behaviour is disturbing the enjoyment of other people on the sailing adventure, then SAILORdudes reserves the right to "put that individual ashore" without any right for refund whereupon SAILORdudes' responsibility will end with regard to that individual.

If a participant causes damage to the yacht and/or its inventory, the repair and/or replacement costs must be paid by the respective participant.

For a tailor-made adventure, the client will be responsible for signing the contracts with the charter company at the base before departure whereby any disputes between the client and the charter company must be resolved directly between them. Furthermore, although the skipper will of course do his utmost best to be careful, the client itself is fully responsible for yacht damages and/or yacht loss. It is the responsibility of the client to ensure that the yacht and skipper are insured against personal and financial liabilities. As also explained under “Payment for your sailing adventure”, SAILORdudes recommends the client to take security deposit reduction insurance, to reduce financial risks in case of damages to and/or loss of the yacht.

For tailor-made adventures without a SAILORdudes skipper, it is the responsibility of the main booker/contact person to return the yacht on the agreed date and time to the agreed location. Failure to do so may result in costs for which the main booker/contact person is liable.

Holiday / Travel Insurance Protection

It is a requirement that all clients arrange holiday/travel insurance by themselves and that is suitable for sailing adventures. SAILORdudes also recommends to arrange cancellation insurance. SAILORdudes will not be held liable for loss or damage suffered by the client whether insured, insufficiently insured or uninsured. All clients of SAILORdudes need to be aware of this and acquire their own insurances, suitable for sailing adventures.

Privacy policy

SAILORdudes Sailing Adventures is a trade name of Byte Works B.V., hereinafter called 'SAILORdudes'.

SAILORdudes respects your privacy. In this Privacy Policy we explain what we do with information that we receive or collect from you. Any questions about this Privacy Policy and be addressed to us, using the contact details as explained on our webpage 'Contact'. Also and at any time, you may request us to delete all of Your Personal Information.

Cookies

SAILORdudes only uses technical and functional cookies, as well as analytical cookies that do not compromise your privacy. A cookie is a small text file that is saved on your computer, tablet or smartphone during the first visit to our website. The cookies we use are needed for technical purposes and convenient use of our site. They ensure a correct functioning of our site and may remember setting preferences if/where applicable. You can avoid the use of cookies with help of the settings of your internet browser. Those settings will also enable you to remove any information that may have been previously stored.

Privacy Policy changes

In case of any changes to our Privacy Policy, we can make those available upon request at all times, and for which we can be contacted via the contact information on our website on webpage 'Contact'. Our actual Privacy Policy can also be found at all times on our website.

Newsletters and mailings

We may sometimes get in touch with you for new cruises, goods or other offerings. When you make a booking and/or contact us via a form on our website or email, we assume that you agree to communication via email. You will always reserve the right to stop being contacted by us and in every email we send, we will offer the opportunity to do so.

Your Personal Information

Your Personal Information refers to Personal Information about you. For example your first and last name, address, passport details, email address and/or phone numbers, online profiles and/or pictures, all preferences related to your booking, any medical specifics you may have provided to us as well as all details in any of the forms on our website that you made use of, to communicate with us. Also included is information about any travelling companions that you provided us with. In such cases it is your responsibility to inform your travelling companions about our Privacy Policy and ensure they agree that you provide their Personal Information during all communications with us. Whenever you use one of the forms on our website www.SAILORdudes.com, send us an email and/or communicate with us in general, we may collect your information and update it if we feel necessary to do so.

How we use Your Personal Information

SAILORdudes does not disclose Your Personal Information to others, except for purposes related to the booking and execution of your sailing holiday. These may include legally required and non-legally required purposes. Your Personal information may furthermore be used to communicate and do business with you, and to handle everything else needed that is related to your holiday in general. If you do not agree to the way we use Your Personal Information, we cannot accept you as a guest on our sailing cruises.

 

Links to other websites

On some pages of our website www.SAILORdudes.com, there may be links to other sites that are out of our control. If you decide to click on a link to another website, it is your own responsibility to check for the content, status and Privacy Policy of such sites. In any case, SAILORdudes is not responsible for the content, actions, nor the Privacy Policy of such websites.

Rights

You may always request us to send a copy of Your Personal Information that we have in our files. You may also request us to remove (part of) Your Personal Information. If you request us to remove (part of) Your Personal Information, prior to joining a sailing cruise for which you made a booking with us, we may have to consider that as a cancellation from your side as we may no longer be able to fulfil (legal) obligations where the use of Your Personal Information is required or needed.

Security statement

Your Personal Information is at all times kept in password protected data storage locations and SAILORdudes will take all reasonable measures to keep Your Personal Information secure.